Cookie policy

About this policy

This policy explains how the Lumarah Travel Agency Ltd website (https://lumarahtravelagency.co.uk) uses cookies and similar technologies, in line with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR. Lumarah Travel Agency Ltd is a travel agency registered in England & Wales (Company No. 17528238). Our registered office is 62 Tong Street, Bradford, England, BD4 9LX.

What cookies and browser storage are

Cookies are small text files that a website places on your device. Similar technologies, such as browser sessionStorage and localStorage, let a website keep small pieces of information in your browser. We call all of these “cookies” in this policy.

The law allows websites to use cookies that are strictly necessary to provide a service you ask for without asking for consent. Any other cookies, such as analytics or advertising cookies, need your consent first.

The short version

We do not use any advertising or analytics cookies, and we do not track you across other websites. We only use what is strictly necessary to make the website work.

What we store

• lumarah.trip.v1 (browser sessionStorage, set by us). Purpose: keeps the journey you are building, such as selected flights, hotels and travellers, while you move between pages. Duration: deleted automatically when you close the browser tab. It stays on your device and is not sent to us unless you send us your enquiry.
• lumarah.cookies.v1 (browser localStorage, set by us). Purpose: remembers whether you accepted or declined optional cookies, so that we do not ask you on every visit. Duration: 12 months, or until you clear your browser storage.
• lumarah_staff (HttpOnly cookie, set by us). Purpose: keeps authorised Lumarah staff signed in to the back office. It is only set when a member of staff signs in and is never set for customers. Duration: up to 7 days, or until the staff member signs out.
• __cf_bm and similar Cloudflare security cookies (set by Cloudflare, our hosting provider). Purpose: help protect the website from bots, spam and attacks. Duration: usually 30 minutes.

Optional cookies and your choice

Our cookie banner lets you accept or decline optional cookies. At present we do not set any optional cookies, so your choice does not change how the website works today. If we add analytics or other optional cookies in future, we will only set them if you accept, we will update this policy first, and we will ask you again.

Third-party services

If you choose to message us on WhatsApp, you will leave our website and WhatsApp’s own cookie and privacy policies will apply. Live flight and hotel prices are fetched by our servers from Duffel and LiteAPI and do not place cookies on your device.

How to manage cookies

You can change your cookie choice at any time using the cookie settings link on the website, if shown, or by clearing your browser storage, after which the banner will appear again.

Most browsers also let you view, block and delete cookies and site data through their settings. Look for “Privacy”, “Cookies” or “Site data” in your browser’s settings, or see https://ico.org.uk/for-the-public/online/cookies for guidance. If you block strictly necessary cookies or storage, parts of the website may not work, for example your journey may not be kept as you move between pages.

More information

For more about how we use personal information, please read our Privacy notice. If you have questions about cookies, contact us:

• WhatsApp or phone: +44 7950 739581
• Email: lumarahtravelagency@gmail.com
• Post: Lumarah Travel Agency Ltd, 62 Tong Street, Bradford, England, BD4 9LX
• Website: https://lumarahtravelagency.co.uk